Refund Policy

Last updated: December 27, 2025

Payment Processor Information

All purchases through Cloudforge Labs are processed by Paddle.com, our authorized payment partner and Merchant of Record. Paddle handles all payment processing, tax compliance, and refund requests on our behalf.

Refund Policy

Refunds are provided at the sole discretion of Paddle and are handled on a case-by-case basis. Refund requests may be refused. Paddle will refuse a refund request if they find evidence of fraud, refund abuse, or other manipulative behavior.

This policy does not affect your rights as a consumer in relation to products which are not as described, are faulty, or are not fit for purpose.

How to Request a Refund

To request a refund, please contact Paddle directly using one of the following methods:

Contact Paddle Support:

  • Visit Paddle.net
  • Email: Through the Paddle support portal
  • Reference your order number and email address used for purchase

Subscription Cancellations

You can cancel your subscription at any time. To cancel:

  1. Visit Paddle.net
  2. Enter your email address and order information
  3. Select "Cancel subscription"
  4. Follow the instructions to complete cancellation

When you cancel, you'll continue to have access to your subscription until the end of your current billing period. Subscriptions do not automatically refund for unused time.

Processing Time

If a refund is approved by Paddle, it will typically be processed within 5-10 business days. The time it takes for the refund to appear in your account depends on your payment provider and may take additional time.

Consumer Rights

This refund policy does not affect any statutory rights you may have as a consumer under applicable consumer protection laws in your jurisdiction, including rights related to:

  • Products that are not as described
  • Products that are faulty or defective
  • Products that are not fit for their intended purpose
  • Digital content that does not conform to its description

Questions About Billing

For questions about a charge from Paddle:

Contact Us

For questions about our products or services (not related to billing or refunds), you can contact us at:

Email: support@ainextstudios.com

Note: For all billing, payment, and refund inquiries, please contact Paddle directly as they are our Merchant of Record and handle all payment-related matters.

Secure Payment Processing

Paddle is our trusted payment partner and Merchant of Record. They handle all aspects of payment processing, including security, fraud prevention, tax compliance, and customer support for billing matters. Your payment information is processed securely and is never stored on our servers.